Email Protocol Survey

How Well Does Your Company Handle Email?

Email has become the biggest productivity drain in businesses today. Getting a handle on this daily data dump by establishing procedures—protocol if you will—will make you and your company stand above the crowd. And, possibly bring law and order to the untamed world of Internet communication. What are your “best practices?” Do your employees follow the established email protocol in your organization?

Here is a short list of questions we often use with our clients to begin identifying issues around their email protocol. A more comprehensive list is available in our workshops and webinars.

Feel free to use this survey as a way to open a conversation at your company.

Evaluating Your Email Protocol

Use this short assessment as a vehicle to begin evaluating the current email protocol you have in place. Use the points below to indicate where your company stands.

No standard or rule in place: 1

Standard is in place, but not being used properly: 2

Standard is in place and is properly used: 3

1. My employees use a standard approach to opening and closing emails to customers.
2. My employees have a standard email signature that extends our company's brand.
3. My company has a policy for blind copies.
4. My company has a standard for when employees turn on their out-of-office auto-responders.
5. My employees check their email at least four times daily.
6. My employees return all emails within 24-hours.
7. My employees know when it's appropriate to communicate by phone, face-to-face or email.
8. My employees proofread their emails before they are sent out.
9. We have a policy against using emoticons in emails.
10. My employees have been trained in our email protocol.
Total Score

What your total score means:

30-25: Congratulations! You have exceptionally strong email protocol in place. We'd love to share our Email Checklist: 16 Questions to Ask Yourself Before Hitting “Send” with you. Click here to email us your request.

24-20: Your company has some procedures in place and/or your employees basically follow your email protocol. Let's talk about coaching your team to email writing excellence! Click here to submit your information.

19-11: Let's get your employees on board! Click here to find out how we can help you with our customized on-site workshops and programs.

To start a conversation with Business Writing That Counts! about developing email procedures at your company, contact us at info@drjuliemiller.com or 425-485-3221. Or, have your employees take advantage of our latest online module—Email Writing That Counts!—or webinar—Email Best Practices—now. Learn more