September 19, 2017

Are we all born to write or do grammar, sentence structure and even creativity come more easily to some than to others? Or is it some combination of innate skill, excellent instruction and other factors?

One fact is clear: About three-fourths of students in 8th and 12th grades come up short in writing proficiency, according to the 2016 National Asse...

September 11, 2017

The tone and intent of email is more difficult to predict without the verbal and body language cues people pick up in conversations. As a result, it’s easy for recipients to misunderstand or feel defensive when reading business emails. Now that email messages have become a preferred internal and external communication mode, it's critical to practic...

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