Business Email: It’s More Than Great Content

Let’s face it – email messages make up the bulk of important business communication. Just last month, we gave tips on effective business email writing. Content, grammar and clarity still reign for making email messages effective, and clear subject lines help ensure people open messages. In a recent article by Andrew Blackman in The Wall Street Journal, I spotted a few important points and busted myths about using email at work. Here are some takeaways: Email Reply Speed We’ve always encouraged business writers to be organized and to make timely replies when it comes to email messages. That’s still largely true, but Blackman’s article mentions a few research-based caveats. One is the stress c

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